Moniepoint offers customers a wide range of financial services and business solutions across Nigeria. Questions and issues may arise that require calling the Moniepoint customer care number for prompt resolutions. Unlike most banks in Nigeria, Moniepoint does not have a dedicated customer care phone number.
So, how do you reach Moniepoint‘s customer service team to get answers, resolve problems, or manage your account? In this post, we’ll cover all the options for contacting Moniepoint customer care representatives.
How To Contact Moniepoint Customer Care
Moniepoint’s customer care team is dedicated to addressing the diverse needs of its customers. It is a leading global business payments and banking platform and is committed to providing exceptional customer care services to its valued clients.
With a focus on empowering small and medium-sized businesses (SMBs) and ensuring equal access to essential financial tools.
1. Submit a Request Online
The easiest way to contact Moniepoint customer support is through their online help centre. You can submit a request detailing your specific issue or question. This generates a ticket that the customer service team will handle.
To submit a request, visit the Get Help section on Moniepoint.com and click “Submit an Issue”. Fill in your contact details and description of the issue. You’ll receive a confirmation, and a representative will follow up within one business day.
2. Chat with Customer Support
For real-time assistance, Moniepoint offers customer service through live chat on their website. Look for the chat widget in the bottom right and click to connect with an agent. Chat is available during regular business hours.
This allows you to ask questions and troubleshoot issues instantly. The agent can even access your account with permission. Chat is best for straightforward inquiries that require conversation.
3. Interact on Social Media
You can also reach Moniepoint customer care on social media pages like Facebook, Twitter, Instagram, and LinkedIn. Send them a direct message or post publicly about your issue.
A customer representative will respond to fix problems or provide information. So, if you need help, hit them up on social! Just make sure to keep personal financial details private.
4. Visit a Branch
Finally, you can walk into any Moniepoint branch and speak to an employee at the counter. Explain your issue, and they can assist immediately or escalate it to the right department.
This option is best for complex issues that require in-person interaction. Ensure to visit during operating hours and avoid peak times for quicker service.
5. Frequently Asked Questions Section
Moniepoint also provides another easy way for customers to find answers to common questions through their Frequently Asked Questions (FAQ) section. The FAQ is available on the Moniepoint website under the ‘Support’ tab. It addresses many popular customer inquiries, such as how to make payments, check account balances, dispute transactions or report issues.
The FAQ is updated regularly, so the latest information is always available. If customers are still looking for what they need in the FAQ, they should contact the customer care team directly by phone or email. Using the FAQ first saves the customer and customer care agents time addressing routine questions.
Moniepoint Customer Care Services
Here’s how Moniepoint supports its clients through various aspects of their business journey:
- Account Assistance: Moniepoint’s customer care team can readily assist existing business owners with account-related queries or concerns. Whether troubleshooting technical issues, understanding account features, or resolving transaction discrepancies, customer care representatives are equipped to provide prompt and effective solutions.
- Onboarding Support for New Business Owners: For entrepreneurs new to Moniepoint, the customer care team offers comprehensive assistance navigating the platform’s products and services. From setting up business accounts to understanding the functionalities of POS terminals and expense cards, customer care professionals ensure a smooth onboarding experience for new clients.
- Technical Support for Mobile App Users: Moniepoint’s mobile application is a vital tool for business transactions, and the customer care team is committed to providing technical support for app users. Whether troubleshooting app-related issues, guiding users through the app’s features, or addressing login concerns, customer care representatives are dedicated to ensuring a seamless mobile banking experience.
- Assistance with Secure Business Cards: Businesses looking to streamline their expenses can rely on Moniepoint’s customer care team to obtain secure cards for all their financial needs. The group provides valuable insights into the application process, card features, and best practices for managing business expenses effectively.
- Responsive Communication Channels: Moniepoint’s customer care team can be reached through various communication channels, including email and physical office locations in the United Kingdom, the United States, and Nigeria. This multi-channel approach ensures that clients can connect with the customer care team through their preferred mode of communication.
- Compliance and Policy Guidance: In addition to addressing customer queries, the customer care team at Moniepoint also guides compliance with the platform’s terms of use, ensuring that businesses understand and adhere to the necessary regulations for participation in Moniepoint’s offerings.
- Continuous Improvement and Feedback: Moniepoint’s commitment to customer care extends to actively seeking client feedback to enhance its services. The customer care team values customer input and uses it to drive continuous improvement in the platform’s offerings and support services.
Moniepoint Customer Care Service Branches
The company currently has a small number of customer care service branches, with only two physical locations – one in Ibadan and one in Lagos.
- Oyo-Ibadan Road, Idi-Agba, Ilora, Oyo
- The Post Square, Off Adeola Odeku, Victoria Island Lagos, Nigeria
Conclusion
As a trusted partner for over 1,500,000 businesses, Moniepoint’s customer care team stands as a pillar of support for businesses of all sizes, offering personalized assistance, technical guidance, and compliance support.
With a focus on empowering businesses and fostering financial happiness, Moniepoint’s customer care services are tailored to meet the diverse needs of its clients, ensuring a seamless and rewarding business experience.